1. How do I update my payment information?
To update your payment information, log in to your Metaplan account and navigate to the Billing section.
Here, you can edit or replace your existing payment method by clicking on "Update Payment Information"
and entering the required details.
2. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express.
3. How can I view my billing history and invoices?
To view your billing history and invoices, go to the Billing section of your Metaplan account.
Your transaction history and downloadable invoices will be available under the "Billing History" tab.
4. Can I change my subscription plan or billing cycle?
Yes, you can change your subscription plan or billing cycle at any time.
To do so, navigate to the Billing section in your account and select "Change Plan."
You can choose a new plan or change the billing cycle between monthly and yearly.
5. What happens if my payment is declined or fails to process?
If your payment is declined or fails to process, your account may be temporarily suspended
until the payment issue is resolved. Please update your payment information
or contact our support team for assistance.
6. Can I request a refund or cancel my subscription?
You can cancel your subscription at any time. To request a refund, please contact our support team
with the details of your request. Refund eligibility will be determined on a case-by-case basis.
7. How do I reactivate a suspended or canceled account?
To reactivate a suspended or canceled account, update your payment information and contact our support team.
They will guide you through the reactivation process.
For any questions or concerns related to billing and invoicing contact our support team